The questions everyone asks, answered straight.

Do you offer in-home computer repair in Boston?

Yes. We provide onsite computer repair and IT support in Boston and listed Greater Boston towns, including Cambridge, Somerville, Brookline, Newton, and Quincy. Include your ZIP code when you request a visit and we'll confirm service availability.

How soon can a technician arrive?

Priority onsite visits target a 2 to 4 hour arrival, subject to technician availability, your location within our service area, and operating hours. It is a dispatch target, not a guaranteed appointment; we confirm a realistic arrival on the phone before anything is final. Scheduled visits book 7 to 30 days out with a morning (9am to 12pm) or afternoon (12pm to 4pm) window.

How does pricing work?

Priority onsite visits are $199 per hour. Scheduled visits run at our standard hourly rate, quoted when we call to confirm your window. Parts are always quoted separately and approved by you before installation. There is no diagnostic bait fee and no charge to request a visit online.

Do you take payment online when I book?

No. Requesting a visit costs nothing and takes no card. You pay after the visit, and the rate is agreed before work starts.

What areas do you cover?

Boston and the surrounding metro, including Cambridge, Somerville, Brookline, Newton, Quincy, and nearby towns. If you are on the edge of the area, submit your ZIP with the request and we will tell you straight on the confirmation call.

What should I do before the technician arrives?

Each service page lists specific preparation, but the universal ones are: know your computer and Wi-Fi passwords, leave the equipment where the problem happens, and jot down any error messages you have seen.

Do you work on Windows PCs and Macs?

We work on supported Windows and macOS computers. Include your device model and the issue when you request a visit so we can confirm that the service is supported.

What if the problem cannot be fixed onsite?

We tell you. Some laptop parts must be ordered for a second visit, and mechanically failed drives belong in a cleanroom lab. You will always know the options and costs before choosing a path.

Can you help remotely instead of visiting?

Yes, for software-only issues on machines that boot and reach the internet. Remote sessions are consent-based, you watch everything on your screen, and they are billed in shorter increments than onsite visits.

Who is Five Star Home Tech?

Five Star Home Tech is a residential service from NodesUnlimited.com, a Boston-area IT services company. We provide onsite support for homes, home offices, and remote workers across Greater Boston.

Is my data safe during a repair?

Your equipment and data stay in your home; we do not take machines away. Nothing is deleted, transferred, or reset without your explicit OK, and we will tell you before any step that carries data risk.

What if I need to cancel or reschedule?

Call or reply to your confirmation as soon as you know. There is no fee to reschedule a visit that has not started.

Question not here? Ask us directly and we will answer before you book anything.