The problem this solves
Ads appearing out of nowhere, a browser that redirects itself, fake security warnings demanding payment, or a machine that got dramatically slower overnight. Infections also put saved passwords and banking sessions at risk, so cleanup should not wait.
Who it is for: Anyone whose computer is behaving suspiciously, and households who want accounts secured after a scare, including after a phone scam or a suspicious remote-access session.
What the technician actually does
- Identifies and removes malware, adware, and unwanted programs
- Cleans browser hijacks and resets compromised browser settings
- Checks startup items and scheduled tasks for persistence tricks
- Helps change critical passwords and enable two-factor authentication
- Sets up reputable protection and explains what to watch for next time
What to expect
- A frank assessment: heavily infected systems sometimes warrant a clean reinstall, and we will say so
- Guidance on which accounts to secure first if credentials may have leaked
- Most cleanups finish in one visit
After you request a visit: If credentials may be compromised we will tell you on the confirmation call which accounts to secure immediately, before the visit.
Before the visit
- Do not enter passwords on the infected machine until it is cleaned
- Have another device handy for password resets
- Note what you clicked or installed right before the trouble started, if you remember