The problem this solves
A drive making clicking noises, a computer that no longer sees its disk, an accidental deletion, or years of family photos living on a single aging laptop with no copy anywhere else.
Who it is for: Anyone facing possible data loss right now, and anyone who knows their backup situation is a problem they keep postponing.
What the technician actually does
- Assesses the failing drive and stops further damage; failing drives get worse with every power-on
- Recovers files onsite where the drive allows software-level recovery
- Refers honestly to cleanroom labs when the failure is mechanical, with guidance on what that path costs and involves
- Sets up automatic local and cloud backups sized to your data
- Verifies the backup actually restores, which is the step most setups skip
What to expect
- No recovery promises before assessment; anyone who guarantees recovery sight-unseen is guessing
- Clear tiering: what we can recover onsite versus what needs a lab
- A backup plan you can understand and that runs without you remembering it
After you request a visit: Tell us the symptoms on the confirmation call; if the drive is mechanically failing we will advise against DIY attempts before the visit.
Before the visit
- Power the failing drive off and leave it off
- List the folders that matter most so recovery is prioritized
- Have a target drive if you already own a spare